Head of Executive Lounges & Hospitality - Aspire Executive LoungesLocation: Brazil (Remote + Frequent Global Travel)Reporting to: Global SVP Exec Lounges / Regional CEO (Latam)Company Overview: Aspire Executive Lounges is the number one brand in the UK, Europe, and Australia and No 2 globally… and growing fast. Our ambition is to be the best, not the biggest – starting with guest experience.Job Summary: With a dedication to guest satisfaction, we are seeking a Head of Executive Lounges & Hospitality – Latam, who shares our vision and values. If you are a dynamic leader with a passion for hospitality, we want to hear from you!Main Duties & Responsibilities:Leading and Inspiring: Motivate and lead our lounge hospitality teams to provide best-in-class service and create memorable moments for our guests.Operations Excellence: Oversee day-to-day lounge operations.Strategic Planning: Develop and implement strategies to enhance guest satisfaction, optimize revenue, and improve operational efficiency.Staff Development: Recruit, train, and mentor staff to uphold our high standards of hospitality.Guest Relations: Foster positive relationships with guests, handle feedback, and resolve issues to ensure exceptional guest experiences.Financial Management: Manage budgets, control costs, and work towards revenue growth while maintaining high service quality.Empowering and Developing: Drive commercial best practices, maximize growth opportunities, and exercise financial and revenue management.Health and Safety Compliance: Demonstrate full knowledge of health and safety compliance and manage all audit processes to a high standard.Team Leadership: Lead the Lounge leadership team for your region with direct reports of several lounges and lounge managers and their teams.Guest Experience: Deliver an exceptional guest experience that drives preference and satisfaction.Personal Profile:A seasoned hospitality professional across all areas: commercial, experience & operations.Multisite experience gained in a premium/luxury multisite environment.Background in lounges, hotels, restaurants, or venues e.g., stadium hospitality (boxes).Leadership experience compulsory.Clean driving license and criminal record (will need airside passes).Hospitality education or qualifications desirable.Demonstrable track record – 7-10+ years in hospitality.Experience of managing at senior level (lounge managers) – circa XX DR’s.Willingness to be mobile travel (air, train, car) – home based (or any Swissport location).Highly commercial, numerate & dynamic – able to lead a tender process and airline partner negotiations.
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