Especialista em Suporte de TIForma de contratação: PJ. Forma de atuação: Híbrido em São Paulo (SP). Nosso cliente está busca um profissional de CIS-Support para atuar de forma híbrida em SP. Mandatório possuir Inglês Avançado! • Strong experience in frontline Technical Support in highly complex B2B SaaS environments• Excellent verbal and written English communication (formally evaluated)—able to accurately interpret complex inquiries and distill information into digestible customer-facing responseso For LAC roles, excellent verbal/written Portuguese communication• Strong ability to prioritize and utilize critical thinking• Hands-on experience troubleshooting/investigating AWS, APIs, reading and analyzing logs, monitoring/alerting, incident management, and reporting• Approaches complex tickets with curiosity, investigating across multiple features/functions of the platform using available tools to “connect the dots” independently• Effectively sets expectations in tickets, managing pushback when needed• Skillfully navigates and manages critical incidents with exceptional care, acting as a liaison between our customers and engineering• Effectively manages collaboration with cross-functional teams when needed (example: TAM, CSM, Eng)• Experience with the majority or all of the following (or comparable alternatives);o Signalfx/Datadogo Athenao Cloudwatch, S3, RDSo DynamoDB, SQLo Jenkins/Gitlabo Postmano Cyberduck/Filezillao Jirao Salesforce Service Cloud or Zendesko Teams/Slack