Especialista em Suporte de TI Forma de contratação: PJ.
Forma de atuação: Híbrido em São Paulo (SP).
Nosso cliente está busca um profissional de CIS-Support para atuar de forma híbrida em SP.
Mandatório possuir Inglês Avançado!
• Strong experience in frontline Technical Support in highly complex B2B SaaS environments • Excellent verbal and written English communication (formally evaluated)—able to accurately interpret complex inquiries and distill information into digestible customer-facing responses o For LAC roles, excellent verbal/written Portuguese communication • Strong ability to prioritize and utilize critical thinking • Hands-on experience troubleshooting/investigating AWS, APIs, reading and analyzing logs, monitoring/alerting, incident management, and reporting • Approaches complex tickets with curiosity, investigating across multiple features/functions of the platform using available tools to "connect the dots" independently • Effectively sets expectations in tickets, managing pushback when needed • Skillfully navigates and manages critical incidents with exceptional care, acting as a liaison between our customers and engineering • Effectively manages collaboration with cross-functional teams when needed (example: TAM, CSM, Eng)• Experience with the majority or all of the following (or comparable alternatives); o Signalfx/Datadog o Athena o Cloudwatch, S3, RDS o DynamoDB, SQL o Jenkins/Gitlab o Postman o Cyberduck/Filezilla o Jira o Salesforce Service Cloud or Zendesk o Teams/Slack