Job Title: Guest Service Agent
About the Role:
We are seeking a highly motivated and customer-focused Guest Service Agent to join our Front Office Team at Hilton Porto Alegre. As a Guest Service Agent, you will be responsible for providing exceptional reception services to our guests, ensuring a seamless check-in and check-out experience.
Key Responsibilities:
* Provide positive outcomes from guest queries in a timely and efficient manner.
* Ensure an efficient reception experience for guests, including check-in and check-out procedures.
* Maintain accurate records of guest interactions and provide feedback to the Guest Service Manager as required.
Requirements:
* Previous experience in a customer-focused industry.
* Positive attitude and good communication skills.
* Commitment to delivering a high level of customer service.
* Calm, efficient, and organized with great attention to detail.
About Hilton:
Hilton is a leading global hospitality company, offering a range of accommodations, services, and amenities to business and leisure travelers. Our vision is to fill the earth with the light and warmth of hospitality, and we strive to create remarkable experiences for our guests every day.